Order toll free

Call: 1-800-626-1922
Fax: 1-270-683-3702

Frequently Asked Questions

What do I need to become a customer?

Simply fill out our online account activation form and please make sure to include your resale tax identification number if you are a retailer. Resale tax identification information is subject to verification. Call or contact us for assistance with your first order. You may also shop online once you have registered your company information and received a user ID and password.

How do I contact my local Sales Representative?

We have sales reps throughout the country that can provide a personal viewing of our seasonal product lines. If you do not have your local sales rep information handy, give us a call at 1.800.626.1922 or click here and we'll make sure you get connected.

How long has Tapscott's been in business?

We have served our customer community since 1933. That's over 82 years of delivering quality, service, innovation and value.

What if I need help with something I see in your catalog?

Our sales and customer service teams work closely with our customers to ensure they receive the right products. Feel free to call us Monday-Friday between 8AM-4:30PM CT at 1.800.626.1922 with any questions or click here to send us your inquiry.

How do you handle quality control and returns?

It is our policy to carry only the very best quality merchandise. Before your order goes out the door, we make sure it’s what you ordered. If you are not completely satisfied, you may return any unused, full unit, merchandise for a refund or credit within 10 days of receipt of your order. We ask that you notify us by calling 1.800.626.1922 or contact Customer Service via email to receive return authorization and instructions. Return authorizations are valid for a period of 10 days from the date of issue. Any return received after 10 days from authorization will be subject to a 15% restocking fee and given a company credit only. If you are missing items from your order, please notify us within 48 hours of receipt of your merchandise. No shortage claim after 48 hours will be honored. Customer is responsible for all return freight charges.

How can I pay for my order?

We accept Visa, MasterCard, Discover and American Express cards. Credit card information is encrypted and secure. Our standard terms are Net 30 days with a pre-established Tapscott's credit account. Credit applications are available on our website or by calling us at 1.800.626.1922.

What is Tapscott's Website Privacy Policy?

We value the privacy of our potential and existing customers. Tapscott's is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others. In order to use certain areas of this website, a user must provide personal information or complete a registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. If you have any questions about the security at our website, you can send an email to info@tapfloral.com. Additional privacy and terms and conditions information is available within the Help Zone of our web store.

Do we have to buy by the case?

No, but our tiered pricing program can save you 10%, excluding sale and accessory items.

Is there a minimum order requirement?

We have NO MINIMUMS! Buy with confidence! Get what you want...when you want it!

Who pays shipping?

All prices are net FOB Owensboro, Kentucky. Shipping charges are calculated based on order size, weight and geographic location. Expedited and over-sized shipping is available.

How often do you send out print catalogs?

We distribute two seasonal print catalogs: Spring/Summer and Autumn/Holiday. All current customers will receive a new season catalog, each loaded with many standards, classics and innovative items you will not find anywhere else. We also run promotions and sales throughout the year. Our web store remains up-to-date throughout the year and also includes off-season items and promotions.

How long will it take to receive my order?

Standard in-stock items normally ship within 24 to 48 hours. Due to seasonal popularity, some items may be on back-order and will be shipped out as soon as possible. You will be informed if an item is on back-order on the invoice or order confirmation that you receive. See the FedEx Ground shipping map below for estimated delivery information.
Shipping Map

Can I buy out-of-season items?

Yes. If we carry it...you can order it. Our web store has all of our items or you can call us at 1.800.626.1922 and our Customer Service professionals can assist you.

Back FAQ Index

Contact info

Toll Free: 800.626.1922
Local: 270.684.2308
Fax: 270.683.3702
Order (orders@tapfloral.com)
Sales (sales@tapfloral.com)
Other contacts

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Support links give you access to the information which will help you to understand our site capabilities, the conditions of using our site and you will get a lot of other useful information here.